![]() When it comes to clients making payments, your goal is to make it as easy as possible. Early mornings are often more effective as you won’t be at the bottom of the email pile from the evening before. For example: if you send one at 6 pm, send the next a couple of days later at 9 am. You can also vary your email sending times to improve response rates. For ease of reference, you can attach the invoice to new emails, and Power Diary’s invoicing features can be used to manage outstanding accounts. This way, it’s not always you asking for the money. To maintain good client relationships, combine invoicing emails with personal messages. If a client is late on payments, the first step is to contact them via email, always ensuring that your emails are sensitive, friendly, and kind. Here are 5 Effective Ways to Collect Payment Efficiently, without Losing the Personal Touch 1. Therefore, to maintain positive relationships, you need to find effective methods to remind someone to pay you so you can keep your business afloat while still showing your clients that they matter. Money is a sensitive topic, especially in 2021, with so many families in difficult financial positions. You provide a professional service built on years of studies and hard-won experience, and, in the end, your practice needs to make a profit to be viable.īut, you don’t want to lose your empathy and come across as too harsh. To get your approach right, think about what you’re offering. As health professionals, it can be challenging to talk about money, but the reality is that if you don’t pay attention to your cash flow, you won’t be able to stay in business, and then you won’t be able to help anyone. While you may find yourself making genuine connections with regular clients, late payments will take a toll on your finances if you’re not careful. You have to tread carefully and balance empathy with the need to pay your overheads and staff that make running your practice possible. How to Remind Someone to Pay You, Without Losing Them as a Clientĭealing with late payments is truly an art. And, time implications aside, late payments also have serious negative consequences for the financial health of your practice.īut, your patients aren’t just numbers, and for many practice owners, the thought of taking a strict approach to people you care about isn’t something you want to do either. In fact, a recent poll in the Power Diary Facebook Group showed that the issue of late payments is of top interest for many.Īs a practice owner, if you don’t have an up-front policy that covers payment expectations and payment reminders, you’re likely spending a lot of time following up with clients, often taking you and your staff away from more important tasks. This has a domino effect for practice owners in many areas, and it means that collecting missed payments is a bigger issue than ever before. COVID-19 has been a catalyst for one of the biggest financial crises in recent history, and many individuals and families are feeling the effects. ![]()
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